Connecting Outlook: the one-time Microsoft admin approval

When you connect Outlook, Microsoft may show a screen titled "Need admin approval". This isn't an error - it's your organisation's Microsoft 365 security policy. Renzo asks for permission to read and send your mail, sync your calendar and (optionally) browse your OneDrive/SharePoint files, and many organisations require an administrator to approve those permissions once for the whole company.

If you are your own Microsoft 365 admin

1. On the "Need admin approval" screen, click "Have an admin account? Sign in with that account" and sign in with your Microsoft 365 admin account.
2. Review the permissions, tick "Consent on behalf of your organisation", and click Accept.
3. You'll return to Renzo connected. This approval is one-time - your teammates won't see the prompt again.

If someone else manages your Microsoft 365

Send your IT admin this article. They can either follow the steps above, or approve Renzo from the Microsoft Entra admin centre: entra.microsoft.com -> Enterprise applications -> Renzo -> Permissions -> "Grant admin consent".

Which account should I connect?

Connect the account whose mailbox you actually use (e.g. yourname@yourcompany.com). Don't connect a bare admin account ending in .onmicrosoft.com - those often have no mailbox licence, and syncing will fail with a "Could not reach Microsoft Graph" message. If that happens, click Disconnect and reconnect with your day-to-day email account.

What Renzo can and can't do

Renzo only reads the inbox you connect, only after you connect it, and you can disconnect at any time from Settings -> Integrations. Access tokens are encrypted at rest, and the full detail is in our Privacy Policy and Data Processing Agreement at renzohr.com/privacy and renzohr.com/dpa.